Return & Exchange Policy
We want every customer to be happy with their purchase. Here's our return and exchange policy:
Eligible for Return/Exchange
- ·Item received with visible defects or damage
- ·Item received doesn't match the order (wrong size, wrong colour, etc.)
- ·Item verified as not authentic (it won't happen, but we take full responsibility)
Not Eligible for Return/Exchange
- ·Change of mind after purchase
- ·Items that have been worn or washed
- ·Requests made more than 3 days after receiving the item
- ·Items that have been damaged or altered by the customer
Return/Exchange Process
- Contact us via WhatsApp within 3 days of receiving your order
- Provide your order number and photos of the issue
- Once confirmed, we'll arrange an exchange or refund
- Refunds will be processed within 5-7 working days to the original payment method
If you have any questions, feel free to WhatsApp us anytime. We'll do our best to help.
Size exchanges
One free size exchange is available. Contact us via WhatsApp within 3 days, keeping the item unworn with its original packaging. Our team will confirm replacement availability and delivery arrangements.
